Warranty Policy

Warranty

Every bag we make is covered.

If a TRAWOC or CARRIZ bag fails because of the materials or the way it was built, we repair it or replace it. No registration, no small print.

3 years

TRAWOC

From the date of purchase, on every TRAWOC product.

2 years

CARRIZ

From the date of purchase, on every CARRIZ product.

Wherever you bought it

The cover is the same whether you ordered from trawoc.com, Amazon, Flipkart, Myntra, Ajio, Zepto, Blinkit or any other online platform.

Come straight to us for a claim. You do not need to go back through the platform you ordered from, and you do not need to have registered the bag — your order number or invoice is enough.

What’s covered

Stitching that comes apart
Zips that fail or separate
Buckles, clips and adjusters that break
Fabric or coating faults
Frames, straps and padding that fail in normal use

What isn’t

Normal wear and tear
Misuse, neglect or improper care
Accidents and damage in transport
Moisture, extreme temperatures, chemicals
Damage caused by an airline or courier

How to make a claim

1. Message us

WhatsApp, phone or email — whichever is easiest. Send a few photographs of the problem.

2. We assess it

We will tell you whether it is a repair or a replacement, usually the same working day.

3. We collect and return it

We arrange the courier both ways. You do not pay shipping on a warranty claim.

All you need is your order number, or an invoice. If you bought on a marketplace, the order ID from that platform works just as well. We do not require warranty registration — if you registered your bag, mention it and it will be quicker, but it makes no difference to whether you are covered.

Changed your mind, or something arrived wrong?

That is a return rather than a warranty claim, and it works differently — 10 days from delivery, free pickup, and we arrange the courier.

Return & refund policy

Talk to us

WhatsApp +91 90371 86695
Phone 080 6964 7420
Email mail@trawoc.com
Monday to Saturday, 10:00am – 7:00pm