Refund policy

What you can return

Any TRAWOC or CARRIZ product ordered from us, within 10 days of the date it was delivered to you, provided it is:

• unused and unwashed, with no signs of wear
• in its original condition, with all tags still attached
• complete — including the rain cover, straps, and any accessory it came with

You don’t need to give a reason. Changing your mind is enough.

If you ordered through a marketplace rather than from us directly, please start your return there, as that’s where your payment was taken.

What you can’t return

• Clearance sale items. These are final sale. If one arrives faulty we will replace it free of charge, but we can’t take it back simply because you’ve changed your mind.
• Anything that has been used, washed, altered, or damaged after delivery.
• Anything returned incomplete — missing tags, rain cover, or parts.

If it arrives damaged or it’s the wrong item

Check the parcel before you accept it. If the packaging is visibly damaged, you can refuse delivery on the spot and we’ll send a replacement at no cost to you.

If you only notice a problem after opening it, message us within 10 days and we’ll put it right. Recording a short unboxing video helps us settle a claim faster, but it is not required and we will not refuse a genuine claim because you don’t have one.

How to start a return

Message us on WhatsApp at +91 90371 86695, call 080 6964 7420, or email mail@trawoc.com, Monday to Saturday between 10:00am and 7:00pm. Have your order number ready, and a photograph if something is wrong with the item.

We’ll confirm your return and book a courier to collect the bag from your address. You don’t need to pack it off to a courier office or arrange anything yourself.

Return shipping is free. TRAWOC pays for it, and nothing is deducted from your refund.

Exchanges

Same 10 days, same conditions, same free pickup. Tell us what you’d like instead and we’ll swap it. If the replacement costs more, we’ll send you a link for the difference; if it costs less, we’ll refund the difference the same way you paid.

Refunds

Once the bag reaches us we inspect it and let you know the outcome. If it’s approved, your refund is processed within three working days and goes back to the method you paid with.

If you paid cash on delivery, there’s no card to refund, so we send the money by UPI or bank transfer instead. We’ll ask you for your UPI ID, or your bank account number with IFSC — having it ready when you start the return will save a day.

Depending on your bank, it can take a further 3–7 days to appear on your statement. That part is out of our hands.

Cancelling an order

If you cancel before the parcel has been dispatched, we refund you immediately and in full. Once it’s with the courier, it falls under the returns process above.

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Returns vs warranty — which applies?

The 10-day window above is for changing your mind, or for a problem that was there on arrival.

If something fails later through a fault in the materials or the way it was made — a seam, a zip, a buckle — that’s a warranty matter, not a return. TRAWOC bags are covered for three years and CARRIZ bags for two, from the date of purchase. See our warranty policy, or just message us.

Questions

WhatsApp +91 90371 86695
Phone 080 6964 7420
Email mail@trawoc.com
Monday to Saturday, 10:00am – 7:00pm