Refund policy

Trawoc Return & Replacement Policy

At Trawoc, we want you to love your purchase! If your rucksack doesn’t meet your expectations, we’ve got you covered with our hassle-free 10-day Return & Replacement policy.

Easy Returns & Replacements

You can return or replace your rucksack within 10 days of receiving it no stress, no hassle!

How to Start a Return

Getting started is simple! Just reach out to our support team:
📱 Chat with us: +91 90371 86695
📞 Call us: 080 6964 7420
📧 Email us: mail@trawoc.com

Returns & Replacement Conditions

To ensure a smooth return & replacement process, please make sure the product is unused, in its original condition, and includes all accessories and tags

Inspection for Damage

Before accepting the package, please check for any visible damage. If you notice any, reject it at the time of delivery.

To claim a return or replacement easily, please record an unboxing video of the product.

When Returns May Be Declined

Returns may not be accepted if the item has been used, mishandled, or is missing any parts.

Products from our clearance sale section are non-returnable. However, we offer a free Replacement if you encounter any issues.

• For more information about our Clearance Sale, please visit our   FAQ section. 

Refunds

Once we receive your return, we’ll inspect it and notify you about the refund status. If approved, your refund will be processed within three working days and credited to your original payment method.

If you need to cancel your order before it ships for any reason, please contact our support team. Your refund will be processed instantly and will be reflected in your original payment method.

 

If you have any questions, feel free to contact us! We're here to ensure you have the best shopping experience with Trawoc.